Payment Instructions – Chronic Club

At Chronic Club, we offer secure and reliable payment methods to ensure a smooth shopping experience. Please carefully follow the instructions below for Interac e-Transfer and Credit Card payments.

1. Interac e-Transfer

We accept Interac e-Transfers for fast and secure transactions. Please follow these instructions exactly—any errors will require you to cancel and resend the transfer.

✅ Step 1: Log in to your online banking via desktop or mobile app.
✅ Step 2: Select Interac e-Transfer and choose “Send Money.”
✅ Step 3: Add a new recipient with the name: k46
✅ Step 4: Enter the recipient email address: [email protected]
✅ Step 5: Set the security question to: “Favourite place?”
✅ Step 6: Set the security answer to: “Canada” (Avoid using brand or industry terms).
✅ Step 7: In the message section, enter your order number ONLY (NUMERICAL VALUES ONLY, no letters or symbols).
🔹 Example: If your order number is 63728, your message should be 63728.
✅ Step 8: Ensure the payment matches your exact order total before sending the transfer.

📌 Important Notes:

  • Orders are processed only after payment is received.
  • If these instructions are not followed correctly, the deposit will not be received, and you will need to cancel and resend the e-transfer.
  • This email is only for e-transfers—customer support inquiries will not be attended to at this address.
  • For customer support, please visit our website.

2. Credit Card Payments

We accept credit card payments for eligible customers who meet the following requirements:

✅ Credit Card Eligibility Requirements:

  • You must have a verified account on our website.
  • You must have a minimum spend of $200 across three separate purchases before gaining access to credit card checkout.
  • Once eligible, the credit card option will be automatically available at checkout.

📌 Important Notes:

  • This policy is in place to prevent fraud and ensure secure transactions.
  • If you qualify but don’t see the credit card option, contact our support team at [email protected] for assistance.

💡 Need Help?
For any payment-related questions or issues, please visit our website support page.

Thank you for choosing Chronic Club – your trusted source for premium products! 🚀

Refund & Return Policy - Chronic Club™

Refund & Return Policy

We understand the concerns that customers may have about ordering products online. Hence, we make it a priority to ensure that when you order products, they are delivered to you in perfect condition and in a timely manner. To maintain discretion, none of our products come with any visible labels.

The products will be packaged securely in tearproof plastic bags to ensure that your orders arrive safely.

If you receive damaged products, please notify us within 7 days of receipt. We will conduct a thorough review and take appropriate action, which may include issuing credits or replacing the product.

All issued credits are valid for 90 days and can be accessed in the form of coupon codes, which are single-use only.

Our shipping policy ensures traceable, safe, and secure delivery. In the rare event that a package is lost or defective, we will investigate and take necessary action, including crediting, replacing, or refunding the order.

If you are unsatisfied with the products, returns may be accepted. Return shipping costs for defective products or incorrect orders will be covered by us. For other reasons, customers are responsible for return shipping costs.

If items are out of stock or missing from the order, we will contact you to make adjustments. If we are unable to reach you within three days, we will select replacement items.

How We Maintain Quality

At Chronic Club™, we take several measures to ensure the delivery of quality products. We handle products with sterile gloves to prevent contamination and sanitize our weed products to maintain their freshness and potency. Your products will arrive in tamper-proof and air-sealed packages to maintain their quality.

Discreet Packaging

We understand the need for privacy, so our packaging is discreet. Only the internal contents will bear the 'Chronic Club™' name, while the outer packaging will have a subtle return address. Your privacy is our priority.

Swift Delivery

For our Canadian clients, we use Canada Post Priority shipping for swift delivery within 1-3 business days. Orders placed before 1 p.m. PST on weekdays will be shipped the same day. Our low shipping fees make buying weed online a hassle-free experience.